The clear insurance

By the nature of our activities, GENDRON ASSURANCE understands the importance of protecting the personal information collected in order to provide the services offered for which they are necessary.

In accordance with the applicable legal framework, GENDRON ASSURANCE has put in place a set of control measures and procedures aimed at ensuring sound governance in terms of confidentiality and protection of personal information that we hold on clients, prospects, partners as well as our employees.

By providing us with your personal information, you accept the terms of this policy and authorize us to process your information in accordance with it.

“Personal or nominative information”: Is personal information, any information that concerns a natural person and allows, directly or indirectly, their identification^[1].

Non-exhaustive examples: this information may be identity-related (e.g.: name, address, telephone number, driver's license number), financial (e.g.: credit card number), medical, related to professional activities (e.g.: employee file), etc.

No information is collected by GENDRON ASSURANCE without the consent of the client, the representative, or the prospect.

By providing us with your personal information, your consent is effective. Therefore, you accept the terms of this policy and authorize us to collect, retain, use, and disclose your information in accordance with the purposes for which it was collected.

Right to withdraw consent for the use or disclosure of information

Subject to certain limitations, you may withdraw your consent to the collection, use, and disclosure of your personal information. In these circumstances, it may be possible that GENDRON ASSURANCE will not be able to offer you the product, rate, or service requested for your insurance policy.

*For more information, consult the Act Respecting the Protection of Personal Information in the Private Sector^[2].

Only the essential information that we need is requested, and this in order to respond to your request, examples are:

• Conduct a complete needs analysis for protection
• Provide an insurance quote for the requested product(s)
• Issue an insurance policy for this purpose, if applicable
• Pay for a purchased product or service
• Information via third parties

Concerned with protecting the personal information of its clients, GENDRON ASSURANCE does not sell, collect, share, disclose to third parties, or make public any personal information of its clientele, except with the aim of fulfilling its service mandate, ensuring continuity of services to its clients, or in the specific context of complying with a court order or responding to an authorized government body.

In these circumstances, GENDRON ASSURANCE may eventually collect or transmit information from legally authorized organizations and/or subject to the applicable regulatory framework, or to specialized providers who have formally committed to protecting our firm's personal information. By way of example and not limited to, one may find:

• Insurance brokers or claims adjusters;
• Insurers, reinsurers and financial institutions or their regulatory bodies;
• Courts;
• The Central Auto Claims File and the Société d'assurance automobile du Québec or of another province;
• Data analysis agencies on credit, risks and claims;
• Collection agencies;
• Delivery partners;
• Internal person responsible or external partner for IT management and/or for the security of personal information and data;
• Legal consultants;
• Cloud service providers;
• Authorized payment service providers;

In order to improve the quality of services offered and the customer experience on the GENDRON ASSURANCE website, we may use cookies and other web analytics technologies that allow us to remember your preferences and interactions with our website. The terms of use are described on our website.

Our firm retains your personal data in order to fulfill our mandate with you while respecting the terms and legal obligations to which we are subject.

Personal Information Security

To ensure the security and confidentiality of personal information, GENDRON ASSURANCE adopts rigorous security measures, including both physical and technological aspects. Here are some concrete examples:

• Security
• Access controls
• Staff training
• Data encryption
• Monitoring and intrusion detection
• Disaster recovery plans

Although we do our utmost to protect your personal data, it should be known that no method of transmission over the Internet or electronic storage can guarantee absolute security.

Commitment of Staff and the Firm

Any employee, supplier, or partner connected to our firm is contractually committed to respecting our privacy policy, protecting the personal information held by GENDRON ASSURANCE, and whose use is exclusive to our firm. This commitment exists from the entry into function of the employee, supplier, or partner and continues indefinitely.

GENDRON ASSURANCE does business with various web service providers. Some providers may host data outside the province of Quebec or Canada. In such circumstances, laws of other provinces and countries apply.

Our staff strives to maintain the accuracy of the information in the client file. It is possible to validate and update the information contained in your file with our team of certified personnel.

Right of Access and Rectification

In the event that inaccurate information appears in the file, or if access to personal information is required, a written request may be submitted to the person responsible for personal information protection in order to make corrections. In these circumstances, our firm follows the protocol provided:

• Submit a written access or rectification request
• Submit the written request to the email or physical address of the firm.
• You will receive an acknowledgment of receipt
• Your identity will be validated
• The processing of your request will be carried out no later than 30 days following the date of receipt^[3]
  [3] Act Respecting the Protection of Personal Information in the Private Sector, article 32
• For more information, consult the Act Respecting the Protection of Personal Information in the Private Sector^[4]
  [4] ACT RESPECTING THE PROTECTION OF PERSONAL INFORMATION IN THE PRIVATE SECTOR, 2023/09/25, Section 2, art.8.

In order to establish a quote, a service offer, or an insurance contract, it is our duty to analyze the needs of the person concerned as well as all persons interested or mentioned in the process.

Whether the requests are by phone, in person, or online, the consent of all persons targeted must necessarily be obtained directly.

Online Quotes (via website):

When a quote request form is submitted through the GENDRON ASSURANCE website, the client understands, authorizes, and automatically consents that GENDRON ASSURANCE:

• Will use their personal information in order to analyze their protection needs and produce an insurance quote for the requested product;
• Will communicate with them by phone, email, or other means to discuss their file, provide the requested quote, and if necessary discuss other services offered by GENDRON ASSURANCE;
• Will use their email address in order to respond to their request;

Following the submission of your email address to GENDRON ASSURANCE, GENDRON ASSURANCE may send you information by email. At any time, it is possible to confirm or withdraw your consent for the use of the email address by unsubscribing from the distribution list in one of the following ways:

• In a mention in the message or email leading to the online unsubscription page (if applicable)
• By contacting the person responsible for personal information protection by contacting the firm at the email address indicated at the bottom of this policy.

In this way and in accordance with LCAP6^[5], it is possible to stop any unsolicited email that may have been sent by GENDRON ASSURANCE.

For reasons of information integrity, training, and quality control of customer service, all telephone conversations are subject to being recorded or listened to.

Just like cell phones or standard mail, communication via the Internet or email without encryption cannot be entirely secure or confidential. These are susceptible to being modified, lost, or intercepted. GENDRON ASSURANCE disclaims all liability for damages that could be caused to a person in relation with us, regardless of the form of communication.

Disclaimer - Email

Our clients sometimes send us emails containing information; we disclaim any liability for interception, hacking, or any alterations of any email that is transmitted to them.

Privacy and protection of personal information being at the heart of our concerns, this policy may evolve to reflect internal and/or legal changes.

We invite you to regularly consult our privacy policy to stay informed of any changes.

Please feel free to contact the person responsible for personal information protection for any questions relating to confidentiality and protection of personal information